JMH Qatar Return and Refund Policy

Effective Date: December 7, 2023

Overview:

This document outlines the terms and conditions governing the return and refund processes for customers of JMH Qatar ("we" or "us"). By making a purchase on our website, you acknowledge and agree to the following terms.

 

1. Return Policy:

 

1.1 Returns Eligibility:

We accept returns of goods purchased directly from our website within 3 days from the delivery date of the order.

 

1.2 Criteria for Returns:

To be eligible for a return, products must be unused, in the same condition as received, and in the original packaging.

 

1.3 Exclusions:

Perishable goods, personalized items, and gift vouchers are excluded from the return policy.

 

 

2. Return Procedure:

 

2.1 Initiate a Return:

To initiate a return, contact our customer service team at sales@jmh.qa or call us at +97433258200 to obtain a Return Merchandise Authorization (RMA) number.

 

2.2 Marking:

Clearly mark the RMA number on the outside of the package.

 

2.3 Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

 

 

3. Refund Process:

3.1 Processing:

Refunds will be processed upon receiving, inspecting, and approving the returned products.

 

3.2 Method:

Refunds will be made to the original payment method used for the purchase.

 

3.3 Shipping Costs:

Shipping costs will not be refunded unless the return is due to our error or a defective product.

 

 

4. Exchange Process:

4.1 Defective or Damaged Products:

Exchanges are offered for defective or damaged products. Contact our customer service to arrange a replacement.

 

4.2 Out of Stock:

If the item is out of stock, you will be offered a refund or credit.

 

 

5. Cancellation Conditions:

 

5.1 Before Shipping:

Orders can be canceled before shipping. Once shipped, the return policy applies.

 

 

6. Damaged or Defective Items:

 

6.1 Reporting:

If you receive a damaged or defective item, contact us with supporting photos within 48 hours of receiving the product.

 

6.2 Resolution:

We will provide instructions on how to return your damaged or faulty item and offer an exchange or refund.

 

 

7. Late or Missing Refunds:

7.1 Check Finances:

If you haven’t received your refund within a reasonable time, check your bank account or contact your credit card company.

 

7.2 Contact Us:

If problems persist, contact us at sales@jmh.qa or +97433258200 for assistance.

 

 

8. Contact Information:

For any questions or assistance, contact our customer support team at sales@jmh.qa or +97433258200.

 

 

9. Policy Changes:

We reserve the right to update or change this return and refund policy at any time. Please check our website for the latest version.